Helpful Resources

Yes- Please refer to our forms page to fill out a repair authorization form. Once completed you can email it to hazelwoodbf@aol.com or fax it to 410-866-4728

Absolutely! It is always your choice who fixes your car. An insurance company, car dealer, or responsible party may make suggestions for accident repairs, but the choice is always up to you.

Upon completion of the estimate, and again when your vehicle is dropped off, you will be provided an estimated window we will need to complete the repairs to your vehicle.

A member of our staff will call you as we begin to close out your repair order. You will be given a pickup time based on where your vehicle is (reassembly, clean-up, or full completed).

If you need a rental car, we can help to make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. A phone call to the insurance company or agent to verify coverage and limits can save headaches down the road.

Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system & equipment available. Regular upgrades with this technology and equipment ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the repair process.

PPG Waterborne paint.
Since 1992, PPG's waterborne paint systems have been used by refinishers and OEMs across the globe. What makes these waterborne basecoats successful is their ease of use and ability to match a car's finish regardless of whether the original paint was solvent borne or not.
Environmental Benefits:
Reduces production of volatile organic compounds (VOC)
Improves air quality
Promotes health and safety of employees
Achieves performance and quality

Diminished Value is the loss in a vehicle's value as a result of having been damaged. Depending upon the severity of sustained damages and the quality and thoroughness of the repair, a portion of its original value is restored; the extent of which must be determined by a recognized Diminished Value Expert. The remaining difference between the vehicle’s original pre-loss value and the restored value is considered the loss related Diminished Value or commonly referred to as “DV”.

No. A vehicle is only deemed a total loss when the price of repairs exceeds the insurance company's determined value of your vehicle. Now, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

Yes. We typically order parts for your vehicle shortly after you schedule for repairs. If your vehicle is not safe to drive or undrivable we would order parts as soon as we had the approvals from both you & the insurance company.

There are 3 kinds of parts that can be used on a vehicle.
OEM: An original equipment manufacturer, or OEM, manufactures products or components that are purchased by another company and retailed under that purchasing company's brand name.[1] OEM refers to the company that originally manufactured the product. When referring to automotive parts, OEM designates a replacement part made by the manufacturer of the original part. Source: Wikipedia
Aftermarket: Aftermarket is the secondary market of the automotive industry, concerned with the manufacturing, remanufacturing, distribution, retailing, and installation of all vehicle parts, chemicals, tools, equipment and accessories for light and heavy vehicles, after the sale of the automobile by the original equipment manufacturer (OEM) to the consumer, which may or may not be manufactured by the original equipment manufacturer. Source: Wikipedia
Recycled: Also known as Salvage or used; are parts that are taken from a vehicle that is beyond it's useful life. The vehicle may be out of commission, but there are still many useful parts on these types of vehicles.
Most insurance policies will state what kind of parts can be used in the event of an accident. Those will be the parts that are searched for first. All parts are inspected for quality & fit.
If your insurance company requires the use of parts other than OEM, you do have the option of upgrading to OEM, but you would be responsible to pay the price difference between what the insurance company has authorized & the OEM price.

You may be responsible to pay a deductible. You should check with your insurance agent to learn what your deductible may be for the type of accident that you have had. Typically, you will have a deductible for a comprehensive, collision or uninsured motorist claim. Also, the amounts may be different for these types of claims.

Deductible payments are paid directly to the repair facility upon completion of the vehicle when you come to pick it up.

Cash, Master Card, Visa, Discover, American Express Money Order, Insurance Check and Certified Bank Check.
**NO personal checks are accepted.
Payment is due, in full, before vehicles are released.

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

Manufacturer recommendation: Do not wax or run a freshly painted vehicle through a commercial car wash for at least 30 days. Hand washing with cool water and a mild car wash solution is highly preferred.